Shipping Details

At EliteRower, we are committed to delivering your rowing equipment safely and efficiently. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

Domestic Shipping (Australia)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–10 business days	Calculated at checkout
Express Shipping	2–5 business days	Calculated at checkout

International Shipping

We ship to selected countries worldwide. International shipping times vary by destination and typically take 10–21 business days. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns & Refunds

If you are not satisfied with your purchase, you may return it within 30 days of delivery, provided the item is in its original, unused condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

To initiate a return, please contact us at support@EliteRower.store with your order number and reason for return. Refunds will be processed within 5–10 business days of receiving the returned item.

Contact Us

If you have any questions about shipping, please don't hesitate to reach out to our support team at: support@EliteRower.store